Policies & FAQ


What are your cancellation policies?

We allow cancellations up to 48 hours after your order is placed, unless it is a rush order. Rush orders may be cancelled up to 24 hours after being placed.

What are your return policies?

Returns are not accepted for customized orders. For orders that are not customized, returns are excepted up to 7 days after delivery. Item must be returned in unused condition.

How do I place a custom order?

If you would like to place a custom order, or place a bulk order, please contact us at contact@fairytalecreationsbyalexis.com